Return Policy
We want your shopping experience with TechHair to be clear and fair, with a return policy designed to protect customers and maintain product safety.
A Clear Return Process with Defined Conditions
At TechHair, we are committed to providing high-quality products and a reliable shopping experience supported by a clear and transparent return policy.
Due to the nature of hair-care and personal-care products, this policy is designed to help protect customers while maintaining product safety, in accordance with applicable requirements and standards in the Hashemite Kingdom of Jordan.
Return Period
Customers may submit a return request within three (3) days from the date the order is received, provided all return conditions outlined in this policy are satisfied.
The return period begins on the date your order is received.
Return Eligibility Conditions
To qualify for a return, the product must meet the following conditions:
The product must remain in its original condition and must not have been used or tested in a way that affects its condition or safety.
The product must be returned with all original components, accessories, and packaging, where applicable.
The product and its packaging must not show damage, tearing, or signs of use caused by the customer.
If the product is received damaged or does not match the order, clear photo or video documentation must be provided within a maximum of 24 hours after delivery to assist us in reviewing the case.
Accepted Return Cases
A return request may be accepted in the following cases:
A damaged or defective product is received.
A product is received that does not match the product ordered.
The product has a defect confirmed after the case is reviewed, provided the defect was not caused by misuse.
The product has visible damage caused during shipping or transportation, with appropriate evidence provided.
Essential components or accessories listed in the product description are missing.
Non-Returnable Cases
A return request may not be accepted in the following cases:
The product has been used or tested in a way that affects its original condition or safety.
Personal-care products that cannot be resold for health or hygiene reasons after being opened or after a protective seal or protective packaging has been removed.
The damage or defect is determined to have resulted from misuse or improper storage by the customer.
Due to the nature of certain personal-care products, some items may not be eligible for return after opening in order to maintain health, hygiene, and product-safety standards for all customers.
Return Process
To request a return, please follow these steps:
Contact us within 72 hours of receiving your order at customer.care@techhair.co .
Provide your order number, details of the issue, and any requested photos or videos to help us review the return request.
Once the request has been reviewed and initially approved, arrangements will be made for the product to be returned.
After receiving the product, its condition will be reviewed to ensure that it meets the return requirements.
Once the review is complete, the customer will be informed of the final decision regarding the return.
Refunds
If the return is approved and a refund is due, the refund will be processed using the original payment method whenever possible.
The actual time required for the refunded amount to appear in your account may vary depending on your bank or payment service provider.
Fees & Charges
If the return is caused by an error from TechHair, such as receiving an incorrect or damaged product, TechHair will cover the related return costs.
If the return is requested based on customer preference and there is no error with the order or product, the customer may be responsible for the applicable shipping and return costs.
A refund will not be issued if the product becomes ineligible for return because of use, misuse, or improper handling.
Important Notes
We recommend reading the product description and usage information carefully before completing your order.
TechHair reserves the right to reject a return request that does not meet the conditions outlined in this policy.
This policy is intended to protect both the customer and the store while providing a fair, safe, and transparent shopping experience.
Our Customer Care Team Is Here to Help
For questions about a return request or the status of your request, you can contact us by email.
customer.care@techhair.co